Refund policy

📦 Case Artistry Return & Refund Policy

At Case Artistry, we want you to love your purchase. If something isn’t quite right, we’re here to help.

🔁 Returns

We accept returns for eligible items within 14 days of delivery. To qualify:

• Items must be unused, in original packaging, and in resalable condition
• Proof of purchase (order number or receipt) is required
• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect

Non-returnable items include:

• Custom or personalized products or POD Products
• Final sale items
• Gift cards

To initiate a return, please contact us at sales@caseartistry.co.nz with your order details.

💸 Refunds

Once we receive and inspect your return, we’ll notify you via email. If approved:

• Refunds are processed to your original payment method within 5–10 business days
• Shipping fees are non-refundable unless the return is due to our error

If your refund is delayed, please check with your bank or payment provider before contacting us.

🔄 Exchanges

Need a different style or size? We recommend placing a new order and returning the original item for a refund. This ensures faster processing and availability.

⚠️ Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 7 days of delivery with photos and your order number. We’ll make it right—either by sending a replacement or issuing a full refund.

 

🌿 Sustainability Note

We’re committed to reducing waste. Please consider eco-friendly return options and only order what you truly love.